Last Updated: February 2026 — Information may change. Please verify phone numbers, office hours, flight schedules, and baggage rules before visiting, calling, or traveling.
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Call Our Sales Team:
📞 01713-289176
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Office Hours: Saturday – Thursday, 9:00 AM – 9:00 PM
Instant Confirmation • Best Fares • Direct Dhaka–Bangkok Daily Flights
Thai Airways Dhaka Office:
Shanta Western Tower, Level-9, Space-903, 186 Bir Uttam Mir Shawkat Ali Road, Tejgaon I/A, Dhaka-1208, Bangladesh
Official Website: www.thaiairways.com
City Office: +880 2 8879131-46 | Airport: +880 2 8901807-09
- We are Imperial Holidays, an associate website of goFLY Limited (IATA: 42337956) — authorized travel agents for airline ticket sales.
- This website has no official affiliation with Thai Airways International.
- For official airline updates, policies, and announcements, visit: www.thaiairways.com
Looking for the Thai Airways Dhaka Office contact information? You’ve come to the right place. Thai Airways International (IATA: TG, ICAO: THA), Thailand’s national flag carrier and a founding member of Star Alliance, maintains a dedicated sales office in Dhaka at Shanta Western Tower, Tejgaon I/A, serving travelers across Bangladesh.
Established in 1960, Thai Airways is renowned for its award-winning “Royal Orchid Service” and operates direct daily flights from Dhaka (DAC) to Bangkok Suvarnabhumi Airport (BKK). From Bangkok, passengers enjoy seamless connections to over 60 destinations across Asia, Europe, Australia, and beyond.
- Primary Hub: Suvarnabhumi Airport (BKK), Bangkok, Thailand
- Secondary Hub: Don Mueang International Airport (DMK) – Thai Smile operations
- Alliance: Star Alliance (founding member since 1997)
- Popular Route: Daily direct Dhaka ↔ Bangkok (approx. 2 hours 30 minutes)
- Fleet Size: 79+ aircraft including Boeing 787 Dreamliner & Airbus A350
This comprehensive guide provides complete Thai Airways Dhaka office details, contact numbers, working hours, step-by-step booking instructions, updated 2026 baggage allowance, fleet information, destinations, Royal Orchid Plus loyalty program details, and frequently asked questions.
Thai Airways Dhaka Office (Sales & Ticketing)
The Thai Airways Dhaka sales office provides comprehensive support for ticket bookings, reservations, flight changes, refund requests, Royal Orchid Plus inquiries, and general customer assistance for passengers traveling to Thailand and beyond.
📍 Office Address:
Thai Airways International Public Company Limited
Shanta Western Tower, Level-9, Space-903
186 Bir Uttam Mir Shawkat Ali Road (Tejgaon-Gulshan Link Road)
Tejgaon Industrial Area, Dhaka-1208, Bangladesh
📞 Telephone:
+880 2 8879131-46 (16 Lines)
+880 2 8879150 (Reservations)
📠 Fax:
+880 2 8879147-49
📧 Email:
[email protected] (Sales & Ticketing)
[email protected] (Reservations)
[email protected] (Cargo Services)
🕐 Office Hours:
Sunday – Thursday: 9:00 AM – 5:00 PM
Friday – Saturday: Closed (Weekend)
Government holidays: Closed
🗺️ Find Thai Airways Dhaka Office on Map
Landmark: Shanta Western Tower is located on Tejgaon-Gulshan Link Road, near Navana Tower and Rangs Bhaban.
📍 Click here to view location on Google Maps
Thai Airways Dhaka Airport Office
The Thai Airways Airport Office at Hazrat Shahjalal International Airport handles check-in services, boarding assistance, flight inquiries, baggage issues, and last-minute ticketing for departing passengers.
📍 Airport Address:
Thai Airways International
Hazrat Shahjalal International Airport (DAC)
Terminal 1, Departure Level
Kurmitola, Dhaka-1229, Bangladesh
📞 Telephone:
+880 2 8901807
+880 2 8901809
+880 2 8901812
📠 Fax: +880 2 8901813
📧 Email: [email protected]
🕐 Counter Hours:
Open for all Thai Airways flight departures
Check-in opens: 3 hours before departure
Check-in closes: 60 minutes before departure
✈️ Flying to Bangkok, Phuket, or Beyond?
Book Thai Airways tickets through our expert team — daily direct flights from Dhaka!
📞 Call 01713-289176 📞 Call 01713-289178
Dhaka–Bangkok from BDT 25,000* | Bangkok–Phuket connections | Europe via Bangkok
Complete Guide: Booking, Cancellation, Rescheduling & Online Check-in
✈️ How to Book Thai Airways Tickets
Option 1: Book Through Us (Recommended — Save Time & Get Best Fares)
- Call 01713-289176 or 01713-289178
- Provide your travel dates, destination (Bangkok, Phuket, Europe, etc.), and passenger details
- Receive instant fare quotes and available flight options
- Confirm booking and pay securely (bKash, Nagad, Bank Transfer, Credit/Debit Card)
- Get e-ticket confirmation via SMS & Email within 15 minutes
💰 Sample Fares from Dhaka (February 2026):
- Dhaka → Bangkok (BKK): From BDT 25,000 (Economy)
- Dhaka → Phuket (via BKK): From BDT 32,000
- Dhaka → Singapore (via BKK): From BDT 35,000
- Dhaka → Tokyo (via BKK): From BDT 65,000
- Dhaka → London (via BKK): From BDT 85,000
- Dhaka → Sydney (via BKK): From BDT 95,000
*Fares are indicative and subject to availability. Taxes included. Call for current rates.
Option 2: Book Online (Official Website)
- Visit www.thaiairways.com
- Select trip type (One-way/Round-trip/Multi-city)
- Enter departure city (Dhaka), destination, and travel dates
- Choose preferred flight and fare class
- Enter passenger details and complete payment
- Receive e-ticket via email
Option 3: Visit Thai Airways Dhaka Office
- Address: Shanta Western Tower, Level-9, Tejgaon I/A
- Bring valid passport for international bookings
- Payment: Cash, Credit/Debit Card accepted
- Collect printed ticket and receipt
💡 Pro Tip: Book 3-4 weeks in advance for best fares on Dhaka-Bangkok route. Peak season (Nov-Feb) fills up fast!
❌ Flight Cancellation & Refund Process
- Through Us (Fastest): Call 01713-289176 with your PNR — we handle everything
- Online: Visit thaiairways.com → “Manage Booking” → Request cancellation
- Office: Visit Thai Airways Dhaka office with ticket and passport
- Refund Timeline: 7-30 business days depending on payment method and fare type
- Cancellation Fees: Vary by fare class — Saver fares non-refundable, Flex fares have lower penalties
Refund Policy by Fare Type:
| Fare Type | Cancellation Fee | Refund Eligibility |
|---|---|---|
| Saver (Promotional) | 100% (Non-refundable) | Taxes only |
| Standard | BDT 5,000-15,000 | Partial refund |
| Flex | BDT 2,000-8,000 | Full refund minus fee |
| Business (Royal Silk) | BDT 3,000-10,000 | Full refund minus fee |
🔄 Flight Date Change / Rescheduling
- Online: thaiairways.com → Manage Booking → Change Flight
- Via Agent: Call us at 01713-289176 for quick changes
- Change Fees: BDT 2,000-10,000 depending on fare type
- Fare Difference: Must be paid if new flight is more expensive
- Same-day Changes: Subject to availability and higher fees
💡 Tip: Flex and Business fares allow unlimited free date changes on most routes!
📱 Thai Airways Online Check-in Guide
When Available: 24 hours to 1 hour before scheduled departure
Step-by-Step Process:
- Visit thaiairways.com → Online Check-in
- Enter your Booking Reference (PNR) and Last Name
- Confirm passenger details and travel document information
- Select your preferred seat (window, aisle, extra legroom)
- Download or print your boarding pass
- Proceed directly to Bag Drop counter at airport (if checking luggage)
Mobile Check-in:
- Download Thai Airways app (iOS/Android)
- Check-in and save mobile boarding pass
- Show QR code at security and boarding gate
⏰ Airport Timing: Arrive at least 3 hours before international departure. Check-in counters close 60 minutes before flight.
Thai Airways Baggage Allowance (Updated 2026)
Thai Airways uses a weight-based baggage system for most routes, with piece concept applying to flights to/from the Americas. The 2026 policy includes updates for premium economy and enhanced allowances for Royal Orchid Plus members.
🎒 Carry-on (Cabin) Baggage Allowance
| Travel Class | Weight Limit | Number of Bags | Maximum Dimensions |
|---|---|---|---|
| First Class (Royal First) | 7 kg | 1 bag + 1 personal item | 56 × 45 × 25 cm |
| Business Class (Royal Silk) | 7 kg | 1 bag + 1 personal item | 56 × 45 × 25 cm |
| Premium Economy | 7 kg | 1 bag + 1 personal item | 56 × 45 × 25 cm |
| Economy Class | 7 kg | 1 bag + 1 small personal item | 56 × 45 × 25 cm |
Personal item: handbag, laptop bag, or small backpack that fits under the seat.
🧳 Checked Baggage Allowance (Weight Concept — Most Routes)
Applies to Dhaka-Bangkok and most Asian, European, and Australian routes:
| Travel Class / Fare Type | Checked Baggage | Max Per Piece |
|---|---|---|
| First Class (Royal First) | 50 kg | 32 kg per bag |
| Business Class (Royal Silk) | 40 kg | 32 kg per bag |
| Premium Economy | 35 kg | 32 kg per bag |
| Economy – Full Flex | 35 kg | 32 kg per bag |
| Economy – Flex | 30 kg | 32 kg per bag |
| Economy – Standard | 25 kg | 32 kg per bag |
| Economy – Saver (Promotional) | 20 kg | 32 kg per bag |
| Infant (under 2 years) | 10 kg + 1 stroller | — |
🧳 Checked Baggage (Piece Concept — Americas Routes)
Applies to flights to/from USA, Canada, Brazil, and Argentina:
| Travel Class | Number of Pieces | Weight Per Piece | Max Dimensions |
|---|---|---|---|
| First Class | 3 pieces | 32 kg each | 158 cm (L+W+H) |
| Business Class | 2 pieces | 32 kg each | 158 cm (L+W+H) |
| Premium Economy | 2 pieces | 23 kg each | 158 cm (L+W+H) |
| Economy (Flex/Full Flex) | 2 pieces | 23 kg each | 158 cm (L+W+H) |
| Economy (Standard/Saver) | 1 piece | 23 kg | 158 cm (L+W+H) |
💰 Excess Baggage Fees (2026 Rates)
| Route Zone | Rate per kg (Airport) | Pre-purchase Online |
|---|---|---|
| Dhaka – Bangkok (Zone 1) | USD 15 / BDT 1,800 | USD 10 / BDT 1,200 (Save 33%) |
| Bangkok – Regional Asia | USD 15-20 | USD 10-15 |
| Bangkok – Europe/Australia | USD 25-40 | USD 18-30 |
| Bangkok – Americas | USD 200 per extra piece | USD 150 per piece |
💡 Money-Saving Tip: Pre-purchase extra baggage online at least 24 hours before departure to save up to 33%!
🏌️ Special Baggage (Sports Equipment & Musical Instruments)
- Golf Equipment: 1 bag (max 15 kg) free for Royal Silk passengers; Economy pays excess
- Ski/Snowboard: Counted within baggage allowance
- Bicycles: Must be packed; handlebars turned, pedals removed
- Surfboards: Pre-booking required; fees apply based on size
- Musical Instruments: Small instruments in cabin (if fits); large instruments require seat purchase
🎒 Royal Orchid Plus Member Bonus Baggage
| Membership Tier | Extra Checked Baggage |
|---|---|
| Silver Member | +10 kg |
| Gold Member | +20 kg |
| Platinum Member | +30 kg |
| Star Alliance Gold (Partner) | +20 kg |
📦 Lost, Delayed, or Damaged Baggage
- Report Immediately: File a Property Irregularity Report (PIR) at Thai Airways baggage desk before leaving the airport
- Tracking: Use PIR reference number to track status online
- Delayed Baggage: Emergency expenses may be reimbursed (keep receipts)
- Damage Claims: Report within 7 days of travel
- Lost Baggage Claims: Report within 21 days
- Contact: +880 2 8901807 (Dhaka Airport) or email [email protected]
Thai Airways Fleet Information (2026)
Thai Airways operates a modern fleet of approximately 79 aircraft, with significant fleet renewal including new Airbus A350-900 and Boeing 787-9 Dreamliners. The airline retired older aircraft and is adding fuel-efficient A321neo for regional routes in 2025-2026.
✈️ Active Fleet Composition
| Aircraft Type | Quantity | Configuration | Typical Routes |
|---|---|---|---|
| Airbus A350-900 | 12 | First, Business, Economy | Long-haul: London, Frankfurt, Sydney, Tokyo |
| Boeing 787-9 Dreamliner | 6 | Business, Economy | Long-haul: Melbourne, Zurich, Vienna |
| Boeing 787-8 Dreamliner | 6 | Business, Economy | Medium/Long-haul: Europe, Australia |
| Boeing 777-300ER | 14 | First, Business, Economy | High-capacity: London, Paris, Hong Kong |
| Boeing 777-200ER | 6 | Business, Economy | Regional long-haul |
| Airbus A330-300 | 15 | Business, Economy | Medium-haul: Delhi, Mumbai, Seoul, Taipei |
| Airbus A321neo | 8 (+ orders) | Business, Economy | Regional: Dhaka, Hanoi, Phnom Penh |
| Airbus A320-200 | 12 | Business, Economy | Regional/Domestic: Singapore, Kuala Lumpur |
🛋️ Cabin Classes & Features
- Royal First Class: Available on select A350 and 777-300ER — private suites, lie-flat beds, fine dining
- Royal Silk Business Class: Lie-flat seats, priority boarding, lounge access, enhanced meal service
- Premium Economy: Extra legroom, larger screens, premium meals, priority baggage
- Economy Class: Personal entertainment, complimentary meals, Thai hospitality
Thai Airways Destinations & Routes (2026)
Thai Airways serves 62+ destinations across 31 countries, with Bangkok Suvarnabhumi Airport (BKK) as the primary hub. The network spans Asia, Europe, Australia, and through codeshare partnerships, the Americas.
🇧🇩 From Dhaka (DAC)
Direct Flight: Dhaka (DAC) ↔ Bangkok (BKK)
- Frequency: Daily (7 flights per week)
- Flight Time: Approximately 2 hours 30 minutes
- Aircraft: Airbus A330-300 / A321neo
- Departure: DAC → BKK (Evening departure, arrives late night)
- Return: BKK → DAC (Afternoon departure)
From Bangkok, connect to 60+ destinations worldwide with short layovers.
🌏 Asia & Pacific Destinations
| Country | Cities Served |
|---|---|
| Thailand (Domestic) | Phuket, Chiang Mai, Krabi, Koh Samui, Hat Yai |
| Japan | Tokyo (NRT/HND), Osaka, Nagoya, Fukuoka, Sapporo |
| South Korea | Seoul (ICN), Busan |
| China/Hong Kong | Hong Kong, Beijing, Shanghai, Guangzhou, Chengdu |
| Taiwan | Taipei, Kaohsiung |
| Singapore | Singapore (SIN) |
| Malaysia | Kuala Lumpur |
| Indonesia | Jakarta, Bali (Denpasar) |
| Vietnam | Ho Chi Minh City, Hanoi |
| Philippines | Manila |
| India | Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad |
| Bangladesh | Dhaka (DAC) |
| Nepal | Kathmandu |
| Pakistan | Lahore, Karachi, Islamabad |
| Australia | Sydney, Melbourne, Brisbane, Perth |
| New Zealand | Auckland (seasonal) |
🇪🇺 Europe Destinations
- United Kingdom: London Heathrow (LHR) — Daily
- Germany: Frankfurt (FRA), Munich (MUC)
- France: Paris (CDG)
- Switzerland: Zurich (ZRH)
- Austria: Vienna (VIE)
- Italy: Rome (FCO), Milan (MXP)
- Denmark: Copenhagen (CPH)
- Sweden: Stockholm (ARN)
- Norway: Oslo (OSL)
- Belgium: Brussels (BRU)
- Russia: Moscow (SVO) — seasonal
🌍 Middle East & Africa
- UAE: Dubai (DXB)
- Qatar: Doha (DOH) — codeshare
- Oman: Muscat (MCT)
- South Africa: Johannesburg (JNB) — via partner
🤝 Star Alliance & Codeshare Partners
As a founding member of Star Alliance, Thai Airways offers seamless connections to 1,300+ destinations worldwide through partners including:
- United Airlines (USA coverage)
- Lufthansa (Europe)
- Singapore Airlines (Asia-Pacific)
- ANA (Japan)
- Air Canada (Canada)
- Air New Zealand (Pacific)
- Turkish Airlines (Europe/Middle East)
- Ethiopian Airlines (Africa)
Royal Orchid Plus – Thai Airways Frequent Flyer Program
Royal Orchid Plus (ROP) is Thai Airways’ loyalty program, offering miles on flights, upgrades, lounge access, and partner benefits. Membership is free and provides immediate benefits.
🎖️ Membership Tiers & Benefits
| Tier | Qualification | Key Benefits |
|---|---|---|
| Member (Basic) | Free enrollment | Earn miles, partner rewards, member fares |
| Silver | 25,000 miles/year | +10 kg baggage, priority check-in, bonus miles |
| Gold | 50,000 miles/year | +20 kg baggage, lounge access, priority boarding, Star Alliance Gold |
| Platinum | 80,000 miles/year | +30 kg baggage, guaranteed economy seat, premium lounge, upgrade priority |
✈️ Sample Award Redemption (Miles Required)
| Route | Economy | Business |
|---|---|---|
| Dhaka – Bangkok | 15,000 miles | 35,000 miles |
| Bangkok – Phuket | 7,500 miles | 15,000 miles |
| Bangkok – Singapore | 15,000 miles | 35,000 miles |
| Bangkok – Tokyo | 30,000 miles | 60,000 miles |
| Bangkok – London | 50,000 miles | 90,000 miles |
| Bangkok – Sydney | 45,000 miles | 85,000 miles |
🏨 Royal Orchid Plus Partners
Earn and redeem miles with 100+ partners:
- Airlines: All Star Alliance members
- Hotels: Marriott, Hilton, IHG, Accor, Centara
- Car Rental: Hertz, Avis, Budget, Sixt
- Credit Cards: Partner bank cards earn miles on everyday spending
- Lifestyle: Dining, shopping, and entertainment partners
Enroll: Join Royal Orchid Plus Free
✅ Why Book Thai Airways Through Imperial Holidays?
“Booked Dhaka-Bangkok-Phuket in 10 minutes over the phone. Excellent service and got a great fare!” — Rahman K., Gulshan, Dhaka
“Needed to change my flight date urgently — the team handled it same day. Very professional.” — Fatima S., Chittagong
📊 300+ Thai Airways bookings monthly • IATA Certified (42337956) • 4.8★ Google Rating
Frequently Asked Questions (FAQs)
Where is the Thai Airways Dhaka office located?
The Thai Airways Dhaka office is located at Shanta Western Tower, Level-9, Space-903, 186 Bir Uttam Mir Shawkat Ali Road, Tejgaon I/A, Dhaka-1208, Bangladesh. The office is near Rangs Bhaban and Navana Tower on the Tejgaon-Gulshan Link Road. Office hours are Sunday-Thursday, 9:00 AM – 5:00 PM.
What is the Thai Airways Dhaka office phone number?
City Office: +880 2 8879131-46 (16 lines)
Airport Office: +880 2 8901807, +880 2 8901809
Book through us: 01713-289176 or 01713-289178 for instant booking assistance and best fares.
Does Thai Airways fly direct from Dhaka to Bangkok?
Yes, Thai Airways operates daily direct flights from Dhaka (DAC) to Bangkok Suvarnabhumi Airport (BKK). The flight duration is approximately 2 hours 30 minutes. From Bangkok, you can connect to over 60 destinations including Phuket, Singapore, Tokyo, London, and Sydney.
What is the baggage allowance on Thai Airways from Dhaka?
Cabin Baggage: 7 kg + 1 personal item (all classes)
Checked Baggage: Economy Saver: 20 kg | Economy Standard: 25 kg | Economy Flex: 30 kg | Business (Royal Silk): 40 kg | First Class: 50 kg
Maximum 32 kg per single bag. Royal Orchid Plus members get bonus baggage (Silver +10 kg, Gold +20 kg, Platinum +30 kg).
What is the Thai Airways ticket price from Dhaka to Bangkok?
Thai Airways Dhaka to Bangkok economy fares start from approximately BDT 25,000-35,000 (including taxes) depending on booking time and fare class. Business Class (Royal Silk) starts from BDT 85,000+. Prices vary by season — call 01713-289176 for current best fares.
Can I check in online for Thai Airways flights from Dhaka?
Yes, Thai Airways online check-in is available from 24 hours to 1 hour before departure. Visit thaiairways.com, enter your PNR and last name, select your seat, and download your boarding pass. You can also use the Thai Airways mobile app for convenient check-in.
Can I cancel my Thai Airways ticket and get a refund?
Refund eligibility depends on your fare type. Saver fares are non-refundable (taxes only). Standard and Flex fares are refundable with cancellation fees (BDT 2,000-15,000). Business Class has flexible cancellation. Refund processing takes 7-30 business days. Contact us at 01713-289176 for assistance.
Is Thai Airways a member of any airline alliance?
Yes, Thai Airways is a founding member of Star Alliance (since 1997). This means you can earn and redeem miles across 26 member airlines including United Airlines, Lufthansa, Singapore Airlines, ANA, and Air Canada. Star Alliance Gold members enjoy priority services on all Thai Airways flights.
How do I fly from Dhaka to Phuket via Thai Airways?
Take the direct Dhaka-Bangkok flight, then connect to Phuket with Thai Airways or Thai Smile (operated under Thai Airways). Total journey time is approximately 5-6 hours including layover. We can book the complete itinerary — call 01713-289176 for Dhaka-Phuket packages.
How early should I arrive at Dhaka airport for a Thai Airways flight?
Arrive at Hazrat Shahjalal International Airport at least 3 hours before departure. Thai Airways check-in counter opens 3 hours before the flight and closes 60 minutes prior. Immigration and security can take 60-90 minutes during peak hours. Online check-in passengers can proceed directly to bag drop.
- Singapore Airlines Dhaka Office — Star Alliance partner, Singapore hub
- Malaysia Airlines Dhaka Office — Kuala Lumpur connections
- Bangkok Airways Dhaka Office — Boutique Thailand carrier
- AirAsia Dhaka Office — Budget flights to Thailand
- Malindo Air Dhaka Office — Kuala Lumpur-Bangkok
- Thai Lion Air Dhaka Office — Low-cost Bangkok option
- Cathay Pacific Dhaka Office — Hong Kong connections
- Emirates Dhaka Office — Dubai & worldwide
- Qatar Airways Dhaka Office — Doha hub connections
- Biman Bangladesh Airlines Office — National carrier
📞 Ready to Book Your Thai Airways Flight?
Our IATA-certified travel experts at Imperial Holidays (a goFLY associate) provide complete Thai Airways booking support:
- ✈️ Daily direct Dhaka – Bangkok flights
- 🏝️ Thailand holiday packages (Phuket, Krabi, Chiang Mai)
- 🌏 Connections to Japan, Australia, Europe & worldwide
- 👥 Group bookings & corporate travel
- 💰 Best fare guarantee & instant confirmation
- 🔄 Easy cancellation & date change assistance
📞 Call 01713-289176 📞 Call 01713-289178
Office Hours: Saturday – Thursday, 9:00 AM – 9:00 PM
300+ Thai Airways Bookings Monthly • 4.8★ Google Rating • IATA Certified (42337956)
Thai Airways International — Smooth as Silk | Royal Orchid Service Since 1960
For official updates, promotions, and flight schedules, visit: www.thaiairways.com
Worst Airlines I have ever bought a ticket. Even 12 hours before flight I could not check in online. Could not reserve a seat and at the Airport Counter they said your flight was not confirmed, but every time when I checked online it showed my ticket is confirmed. I will never ever buy a ticket on Thai Airlines.
Shah Karim, 119 Upton Park Road, London, E7 8LA.