Last Updated: February 2026 — Information may change. Please verify phone numbers, office hours, flight schedules, and baggage rules before visiting, calling, or traveling. Verified from official sources & GSA listings.
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📞 01713-289176
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Office Hours: Saturday – Thursday, 9:00 AM – 9:00 PM
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SriLankan Airlines Dhaka Office (GSA):
C/o Wings Spence Aviation Ltd., Safura Tower (Ground Floor), 20 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
GSA Phone: +880 2588 17207 | Email: [email protected]
Official Website: www.srilankan.com
- We are Imperial Holidays, an associate website of goFLY Limited (IATA: 42337956) — authorized travel agents for airline ticket sales.
- This website has no official affiliation with SriLankan Airlines.
- For official airline updates, policies, and announcements, visit: www.srilankan.com
Looking for the SriLankan Airlines Dhaka Office contact information? You’ve come to the right place. SriLankan Airlines (IATA: UL, ICAO: ALK), Sri Lanka’s national flag carrier and a proud member of the oneworld alliance, operates through its authorized General Sales Agent (GSA) in Dhaka — Wings Spence Aviation Ltd., located at Safura Tower, Banani C/A, Dhaka-1213.
Established in 1979 (originally as Air Lanka, rebranded in 1998), SriLankan Airlines connects Bangladesh to the world through its hub at Bandaranaike International Airport (CMB) in Colombo. The airline operates daily direct flights from Dhaka to Colombo, offering seamless connections to Europe, Middle East, India, Maldives, Southeast Asia, and Australia.
- Primary Hub: Bandaranaike International Airport (CMB), Colombo, Sri Lanka
- Alliance: oneworld (member since 2014)
- Popular Route: Daily direct Dhaka (DAC) ↔ Colombo (CMB) — approx. 3 hours 25 minutes
- Fleet Size: 24+ aircraft (Airbus A330-300, A320neo, A321neo)
- Destinations: 100+ cities via direct flights and oneworld partners
- Award: Skytrax 4-Star Airline | Best Airline in South Asia (multiple years)
This comprehensive guide provides complete SriLankan Airlines Dhaka GSA office details, contact numbers, working hours, step-by-step booking instructions, updated 2026 baggage allowance, fleet information, destinations, oneworld alliance benefits, and frequently asked questions.
SriLankan Airlines Dhaka Office (GSA – Wings Spence Aviation)
SriLankan Airlines operates in Bangladesh through its authorized General Sales Agent (GSA) — Wings Spence Aviation Ltd. The GSA office handles all ticketing, reservations, flight changes, refund requests, and customer support for passengers traveling on SriLankan Airlines.
📍 GSA Office Address:
SriLankan Airlines
C/o Wings Spence Aviation Ltd.
Safura Tower (Ground Floor)
20 Kemal Ataturk Avenue, Banani C/A
Dhaka-1213, Bangladesh
📞 Telephone:
+880 2588 17207 (Main Line)
+880 2 9821234 (Alternative)
📠 Fax: +880 2 9821235
📧 Email:
[email protected] (Reservations)
[email protected] (Sales)
🕐 Office Hours:
Sunday – Thursday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:30 PM
Friday: Closed
🗺️ Find SriLankan Airlines Dhaka Office on Map
Landmark: Safura Tower is located on Kemal Ataturk Avenue, Banani — near Banani Chairman Bari and American Embassy Road.
📍 Click here to view location on Google Maps
SriLankan Airlines Dhaka Airport Counter
SriLankan Airlines operates check-in counters at Hazrat Shahjalal International Airport for all departing flights to Colombo. The airport team handles check-in, boarding assistance, baggage queries, and last-minute flight inquiries.
📍 Airport Location:
SriLankan Airlines Check-in Counter
Hazrat Shahjalal International Airport (DAC)
Terminal 1, Departure Hall
Kurmitola, Dhaka-1229, Bangladesh
📞 Airport Assistance:
Contact GSA: +880 2588 17207
Airport Information: +880 2 8914901
🕐 Counter Hours:
Opens: 3 hours before scheduled departure
Closes: 60 minutes before departure
Counter active only during SriLankan flight operations
✈️ Flying to Colombo, Maldives, or Europe?
Book SriLankan Airlines tickets through our expert team — daily direct flights from Dhaka!
📞 Call 01713-289176 📞 Call 01713-289178
Dhaka–Colombo from BDT 22,000* | Maldives Connections | London via Colombo
Complete Guide: Booking, Cancellation, Rescheduling & Online Check-in
✈️ How to Book SriLankan Airlines Tickets
Option 1: Book Through Us (Recommended — Save Time & Get Best Fares)
- Call 01713-289176 or 01713-289178
- Provide your travel dates, destination (Colombo, Maldives, London, etc.), and passenger details
- Receive instant fare quotes and available flight options
- Confirm booking and pay securely (bKash, Nagad, Bank Transfer, Credit/Debit Card)
- Get e-ticket confirmation via SMS & Email within 15 minutes
💰 Sample Fares from Dhaka (February 2026):
- Dhaka → Colombo (CMB): From BDT 22,000 (Economy)
- Dhaka → Male, Maldives (via CMB): From BDT 28,000
- Dhaka → Chennai (via CMB): From BDT 25,000
- Dhaka → Dubai (via CMB): From BDT 38,000
- Dhaka → London (via CMB): From BDT 75,000
- Dhaka → Paris (via CMB): From BDT 78,000
- Dhaka → Melbourne (via CMB): From BDT 95,000
*Fares are indicative and subject to availability. Taxes included. Call for current rates.
Option 2: Book Online (Official Website)
- Visit www.srilankan.com
- Select trip type (One-way/Round-trip/Multi-city)
- Enter departure city (Dhaka), destination, and travel dates
- Choose preferred flight and fare class
- Enter passenger details and complete payment
- Receive e-ticket via email
Option 3: Visit SriLankan Airlines GSA Office
- Address: Safura Tower, 20 Kemal Ataturk Avenue, Banani
- Bring valid passport for international bookings
- Payment: Cash, Credit/Debit Card accepted
- Collect printed ticket and receipt
💡 Pro Tip: Book 2-3 weeks in advance for best fares on Dhaka-Colombo route. Peak season (Dec-Mar) and Maldives connections fill up fast!
❌ Flight Cancellation & Refund Process
- Through Us (Fastest): Call 01713-289176 with your PNR — we handle everything
- Online: Visit srilankan.com → “Manage My Booking” → Request cancellation
- GSA Office: Visit Wings Spence Aviation with ticket and passport
- Refund Timeline: 7-30 business days depending on payment method and fare type
- Cancellation Fees: Vary by fare class — Promo fares non-refundable, Flex fares have lower penalties
Refund Policy by Fare Type:
| Fare Type | Cancellation Fee | Refund Eligibility |
|---|---|---|
| Promo / Saver | 100% (Non-refundable) | Taxes only |
| Economy Standard | BDT 4,000-12,000 | Partial refund |
| Economy Flex | BDT 2,000-6,000 | Full refund minus fee |
| Business Class | BDT 3,000-8,000 | Full refund minus fee |
🔄 Flight Date Change / Rescheduling
- Online: srilankan.com → Manage My Booking → Change Flight
- Via Agent: Call us at 01713-289176 for quick changes
- Change Fees: BDT 2,000-8,000 depending on fare type
- Fare Difference: Must be paid if new flight is more expensive
- Same-day Changes: Subject to availability and higher fees
💡 Tip: Flex and Business fares allow free date changes on most routes!
📱 SriLankan Airlines Online Check-in Guide
When Available: 48 hours to 3 hours before scheduled departure
Step-by-Step Process:
- Visit srilankan.com → Online Check-in
- Enter your Booking Reference (PNR) and Last Name
- Confirm passenger details and travel document information
- Select your preferred seat (window, aisle, extra legroom)
- Download or print your boarding pass
- Proceed directly to Bag Drop counter at airport (if checking luggage)
Mobile Check-in:
- Download SriLankan Airlines app (iOS/Android)
- Check-in and save mobile boarding pass
- Show QR code at security and boarding gate
⏰ Airport Timing: Arrive at least 3 hours before international departure. Check-in counters close 60 minutes before flight.
SriLankan Airlines Baggage Allowance (Updated 2026)
SriLankan Airlines uses a combination of weight and piece concept depending on the route and fare type. The 2026 policy includes updates for FlySmiLes members with bonus baggage benefits.
🎒 Carry-on (Cabin) Baggage Allowance
| Travel Class | Weight Limit | Number of Bags | Maximum Dimensions |
|---|---|---|---|
| Business Class | 7 kg | 2 pieces | 55 × 40 × 20 cm each |
| Economy Class | 7 kg | 1 piece + 1 small personal item | 55 × 40 × 20 cm |
Personal item: handbag, laptop bag, or small backpack that fits under the seat. Total cabin baggage must not exceed 7 kg.
🧳 Checked Baggage Allowance — Weight Concept (Regional Routes)
Applies to Dhaka-Colombo and most South Asian routes:
| Travel Class / Fare Type | Checked Baggage | Max Per Piece |
|---|---|---|
| Business Class | 40 kg | 32 kg per bag |
| Economy – Flex | 30 kg | 32 kg per bag |
| Economy – Standard | 30 kg | 32 kg per bag |
| Economy – Saver/Promo | 20 kg | 32 kg per bag |
| Infant (under 2 years) | 10 kg + 1 stroller/car seat | — |
🧳 Checked Baggage — Piece Concept (Long-haul Routes)
Applies to flights to/from Europe, Australia, Far East, and Americas (via partner connections):
| Travel Class | Number of Pieces | Weight Per Piece | Max Dimensions |
|---|---|---|---|
| Business Class | 2 pieces | 32 kg each | 158 cm (L+W+H) |
| Economy – Flex | 2 pieces | 23 kg each | 158 cm (L+W+H) |
| Economy – Standard | 2 pieces | 23 kg each | 158 cm (L+W+H) |
| Economy – Saver | 1 piece | 23 kg | 158 cm (L+W+H) |
💰 Excess Baggage Fees (2026 Rates)
| Route Zone | Rate per kg (Airport) | Pre-purchase Online |
|---|---|---|
| Dhaka – Colombo (Zone 1) | USD 10 / BDT 1,200 | USD 7 / BDT 850 (Save 30%) |
| Colombo – India/Maldives | USD 10-12 | USD 7-9 |
| Colombo – Middle East | USD 15-20 | USD 10-15 |
| Colombo – Europe/Far East | USD 25-35 | USD 18-25 |
| Colombo – Australia | USD 180 per extra piece | USD 130 per piece |
💡 Money-Saving Tip: Pre-purchase extra baggage online at least 24 hours before departure to save up to 30%!
🏌️ Special Baggage (Sports Equipment & Musical Instruments)
- Golf Equipment: Counted within checked allowance; oversize fees may apply
- Surfboards/Diving Gear: Pre-booking required; excess charges based on size
- Bicycles: Must be packed; handlebars turned, pedals removed; fees apply
- Musical Instruments: Small instruments in cabin (if fits); large instruments require seat purchase
- Ski/Snowboard: Counted within allowance; excess fees for overweight
🎖️ FlySmiLes Member Bonus Baggage
| Membership Tier | Extra Checked Baggage |
|---|---|
| Classic Member | No additional allowance |
| Silver Member | +10 kg (or +1 piece on piece routes) |
| Gold Member | +15 kg (or +1 piece on piece routes) |
| Platinum Member | +20 kg (or +1 piece on piece routes) |
| oneworld Sapphire/Emerald | +15-20 kg bonus |
📦 Lost, Delayed, or Damaged Baggage
- Report Immediately: File a Property Irregularity Report (PIR) at SriLankan baggage desk before leaving the airport
- Tracking: Use PIR reference number to track status via srilankan.com or call center
- Delayed Baggage: Emergency expenses (toiletries, essential clothing) may be reimbursed — keep receipts
- Damage Claims: Report within 7 days of travel
- Lost Baggage Claims: Report within 21 days
- Contact: +94 11 777 7777 (Global) or email [email protected]
SriLankan Airlines Fleet Information (2026)
SriLankan Airlines operates a modern, all-Airbus fleet of approximately 24 aircraft. The airline has been modernizing its fleet with A320neo and A321neo for regional efficiency, while maintaining A330-300 for long-haul routes to Europe, Middle East, and Far East.
✈️ Active Fleet Composition
| Aircraft Type | Quantity | Configuration | Typical Routes |
|---|---|---|---|
| Airbus A330-300 | 8 | Business + Economy (269-303 seats) | Long-haul: London, Paris, Melbourne, Tokyo, Beijing |
| Airbus A330-200 | 5 | Business + Economy (262 seats) | Medium/Long-haul: Dubai, Jeddah, Singapore |
| Airbus A321neo | 5 | Business + Economy (192 seats) | Regional: Dhaka, Mumbai, Delhi, Bangkok |
| Airbus A320neo | 4 | Business + Economy (158 seats) | Regional: Chennai, Bangalore, Karachi, Malé |
| Airbus A320-200 | 2 | Economy only (180 seats) | Short-haul: India, Maldives |
🛋️ Cabin Classes & Features
- Business Class: Lie-flat seats on A330, priority boarding, Serendib Lounge access, premium Sri Lankan cuisine, amenity kits
- Economy Class: Comfortable seating, personal entertainment screens (A330), complimentary meals, Sri Lankan hospitality
- A321neo/A320neo: Modern cabins with USB charging, extra legroom seats available, quiet engines
🍽️ In-Flight Dining
SriLankan Airlines is renowned for its authentic Sri Lankan and international cuisine:
- Signature Dishes: Rice & curry, hoppers, kottu, fresh seafood
- Special Meals: Vegetarian, Halal, Hindu, Kosher, children’s meals (pre-order 24 hours in advance)
- Business Class: Multi-course dining with fine wines, Ceylon tea service
- Economy Class: Hot meals included on all international flights
SriLankan Airlines Destinations & Routes (2026)
SriLankan Airlines serves 40+ direct destinations across 24 countries, with Colombo Bandaranaike International Airport (CMB) as the primary hub. Through oneworld alliance partnerships, the network extends to 1,000+ destinations worldwide.
🇧🇩 From Dhaka (DAC)
Direct Flight: Dhaka (DAC) ↔ Colombo (CMB)
- Frequency: Daily (7 flights per week)
- Flight Time: Approximately 3 hours 25 minutes
- Aircraft: Airbus A321neo / A320neo
- Flight Number: UL 184/185
- Departure: DAC → CMB (Morning/Afternoon departure)
- Return: CMB → DAC (Evening departure)
From Colombo, connect to 40+ destinations including Maldives (30 min), London (10 hrs), Dubai (4.5 hrs), and Melbourne (9 hrs).
🌏 South Asia & Indian Ocean Destinations
| Country | Cities Served |
|---|---|
| India | Chennai, Mumbai, Delhi, Bangalore, Hyderabad, Kochi, Trivandrum, Tiruchirappalli, Madurai |
| Maldives | Malé (MLE) — Multiple daily flights |
| Bangladesh | Dhaka (DAC) — Daily |
| Pakistan | Karachi, Lahore |
| Nepal | Kathmandu |
🌍 Middle East Destinations
- UAE: Dubai (DXB) — Daily, Abu Dhabi (AUH)
- Saudi Arabia: Jeddah (JED), Riyadh (RUH), Dammam (DMM)
- Kuwait: Kuwait City (KWI)
- Qatar: Doha (DOH)
- Oman: Muscat (MCT)
- Bahrain: Bahrain (BAH)
🌏 Far East & Southeast Asia
- Singapore: Singapore (SIN) — Daily
- Thailand: Bangkok (BKK)
- Malaysia: Kuala Lumpur (KUL)
- Indonesia: Jakarta (CGK)
- China: Beijing (PEK), Shanghai (PVG), Guangzhou (CAN)
- Japan: Tokyo Narita (NRT)
- South Korea: Seoul (ICN)
🇪🇺 Europe Destinations
- United Kingdom: London Heathrow (LHR) — Daily
- France: Paris Charles de Gaulle (CDG)
- Germany: Frankfurt (FRA)
- Italy: Rome (FCO), Milan (MXP) — seasonal
- Switzerland: Zurich (ZRH) — via codeshare
🇦🇺 Australia
- Australia: Melbourne (MEL) — Daily, Sydney (SYD)
SriLankan is a popular choice for Dhaka-Australia routing via Colombo with competitive fares.
oneworld Alliance — Benefits for SriLankan Passengers
SriLankan Airlines joined the oneworld alliance in 2014, connecting passengers to a global network of 13 world-class airlines serving 900+ destinations in 170+ countries.
🤝 oneworld Member Airlines
- American Airlines (USA)
- British Airways (UK)
- Cathay Pacific (Hong Kong)
- Finnair (Finland)
- Iberia (Spain)
- Japan Airlines (Japan)
- Malaysia Airlines (Malaysia)
- Qantas (Australia)
- Qatar Airways (Qatar)
- Royal Air Maroc (Morocco)
- Royal Jordanian (Jordan)
- Alaska Airlines (USA)
- Fiji Airways (oneworld connect)
🎖️ oneworld Status Benefits
| Status Level | Benefits on SriLankan & Partners |
|---|---|
| oneworld Ruby | Priority check-in, preferred seating |
| oneworld Sapphire | Business lounge access, priority boarding, +1 extra bag |
| oneworld Emerald | First class lounge access, fast track security, +2 extra bags, priority baggage handling |
Earn and redeem FlySmiLes miles on all oneworld partner flights!
✈️ FlySmiLes — SriLankan Airlines Loyalty Program
FlySmiLes is SriLankan’s frequent flyer program, offering miles on flights, hotel stays, car rentals, and partner purchases.
Membership Tiers:
| Tier | Miles Required | Key Benefits |
|---|---|---|
| Classic | Free enrollment | Earn miles, partner offers |
| Silver | 25,000 tier miles | +10 kg baggage, priority check-in, oneworld Ruby |
| Gold | 50,000 tier miles | +15 kg baggage, lounge access, oneworld Sapphire |
| Platinum | 80,000 tier miles | +20 kg baggage, premium lounge, oneworld Emerald |
Join: Enroll in FlySmiLes Free
✅ Why Book SriLankan Airlines Through Imperial Holidays?
“Booked Dhaka-Colombo-Maldives honeymoon trip through them. Smooth process, great fare, and helpful advice on connections!” — Farhan & Nadia, Uttara, Dhaka
“Needed to change my London connection date — they handled it same day with no hassle.” — Dr. Rahim K., Gulshan
📊 200+ SriLankan Airlines bookings monthly • IATA Certified (42337956) • 4.8★ Google Rating
Frequently Asked Questions (FAQs)
Where is the SriLankan Airlines Dhaka office located?
The SriLankan Airlines Dhaka office (GSA) is located at C/o Wings Spence Aviation Ltd., Safura Tower (Ground Floor), 20 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh. The office is operated by Wings Spence Aviation as the authorized General Sales Agent. Office hours are Sunday-Thursday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 4:30 PM, closed Friday.
What is the SriLankan Airlines Dhaka office phone number?
GSA Office: +880 2588 17207
Email: [email protected]
Book through us: 01713-289176 or 01713-289178 for instant booking assistance and best fares.
Does SriLankan Airlines fly direct from Dhaka to Colombo?
Yes, SriLankan Airlines operates daily direct flights from Dhaka (DAC) to Colombo Bandaranaike International Airport (CMB). The flight duration is approximately 3 hours 25 minutes. From Colombo, you can connect to over 40 destinations including Maldives, London, Dubai, Singapore, and Melbourne.
What is the baggage allowance on SriLankan Airlines from Dhaka?
Cabin Baggage: 7 kg (Business 2 pieces, Economy 1 piece)
Checked Baggage: Economy Saver: 20 kg | Economy Standard: 30 kg | Economy Flex: 30 kg | Business: 40 kg
On piece-concept routes (Europe, Australia): Economy 1-2 pieces × 23 kg, Business 2 pieces × 32 kg. FlySmiLes members get bonus baggage (Silver +10 kg, Gold +15 kg, Platinum +20 kg).
What is the SriLankan Airlines ticket price from Dhaka to Colombo?
SriLankan Airlines Dhaka to Colombo economy fares start from approximately BDT 22,000-32,000 (including taxes) depending on booking time and fare class. Business Class starts from BDT 75,000+. Maldives connections from BDT 28,000+. Prices vary by season — call 01713-289176 for current best fares.
How do I fly from Dhaka to Maldives via SriLankan Airlines?
Take the daily Dhaka-Colombo direct flight, then connect to Malé, Maldives (just 1 hour from Colombo). SriLankan operates multiple daily flights to Maldives. Total journey time is approximately 5-6 hours including layover. We can book the complete itinerary with resort transfers — call 01713-289176 for Dhaka-Maldives packages.
Can I check in online for SriLankan Airlines flights from Dhaka?
Yes, SriLankan Airlines online check-in is available from 48 hours to 3 hours before departure. Visit srilankan.com, enter your PNR and last name, select your seat, and download your boarding pass. You can also use the SriLankan Airlines mobile app for convenient check-in.
Is SriLankan Airlines a member of any airline alliance?
Yes, SriLankan Airlines is a member of the oneworld alliance (since 2014). This means you can earn and redeem FlySmiLes miles across 13 member airlines including British Airways, Qatar Airways, Cathay Pacific, Qantas, and Japan Airlines. oneworld Sapphire and Emerald members enjoy lounge access and priority services on all SriLankan flights.
Can I cancel my SriLankan Airlines ticket and get a refund?
Refund eligibility depends on your fare type. Promo/Saver fares are non-refundable (taxes only). Standard and Flex fares are refundable with cancellation fees (BDT 2,000-12,000). Business Class has flexible cancellation. Refund processing takes 7-30 business days. Contact us at 01713-289176 for assistance.
Does SriLankan Airlines provide meals on flights?
Yes, SriLankan Airlines includes complimentary meals on all international flights including Dhaka-Colombo. The airline is famous for authentic Sri Lankan cuisine (rice & curry, hoppers, fresh seafood) and international options. Special meals (Halal, Vegetarian, Hindu, Kosher, children’s) can be pre-ordered 24 hours before departure.
- Maldivian Airlines Dhaka Office — Direct flights to Maldives
- Malaysia Airlines Dhaka Office — oneworld partner, Kuala Lumpur hub
- Qatar Airways Dhaka Office — oneworld partner, Doha hub
- Cathay Pacific Dhaka Office — oneworld partner, Hong Kong
- British Airways Dhaka Office — oneworld partner, London
- Emirates Dhaka Office — Dubai & worldwide
- Singapore Airlines Dhaka Office — Singapore hub
- Thai Airways Dhaka Office — Bangkok connections
- Air India Dhaka Office — India destinations
- Biman Bangladesh Airlines Office — National carrier
📞 Ready to Book Your SriLankan Airlines Flight?
Our IATA-certified travel experts at Imperial Holidays (a goFLY associate) provide complete SriLankan Airlines booking support:
- ✈️ Daily direct Dhaka – Colombo flights
- 🏝️ Maldives honeymoon & holiday packages
- 🌏 Connections to London, Dubai, Melbourne & worldwide
- 👥 Group bookings & corporate travel
- 🎖️ oneworld partner benefits & FlySmiLes mileage
- 💰 Best fare guarantee & instant confirmation
- 🔄 Easy cancellation & date change assistance
📞 Call 01713-289176 📞 Call 01713-289178
Office Hours: Saturday – Thursday, 9:00 AM – 9:00 PM
200+ SriLankan Bookings Monthly • 4.8★ Google Rating • IATA Certified (42337956)
SriLankan Airlines — A Member of oneworld | Connecting Sri Lanka to the World Since 1979
For official updates, promotions, and flight schedules, visit: www.srilankan.com