Last Updated: February 2026 — Information may change. Please verify phone numbers and office hours before visiting or calling.
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AirAsia Dhaka Office (GSA):
Total Air Services Limited, Erectors House, 5th Floor, 18 Kamal Ataturk Avenue, Banani, Dhaka, Bangladesh
GSA Contact: +880-2-8651270-1 | Call Center: +880 96 123 123 123
- We are Imperial Holidays, an associate website of goFLY Limited (IATA: 42337956) — authorized travel agents for airline ticket sales.
- This website has no official affiliation with AirAsia.
- For official airline updates, policies, and announcements, visit: www.airasia.com
Looking for the AirAsia Dhaka Office contact information? You’ve come to the right place. AirAsia (IATA: AK/D7/QZ/FD/Z2), Asia’s largest low-cost carrier, operates through its authorized General Sales Agent (GSA) — Total Air Services Limited — located at Erectors House, Banani, Dhaka, Bangladesh.
Founded in 1993 and revolutionized in 2001 by Tony Fernandes, AirAsia pioneered the “Now Everyone Can Fly” philosophy, making air travel affordable across Asia-Pacific. The AirAsia Group operates one of the world’s largest low-cost airline fleets with over 250 aircraft, serving 165+ destinations across 25+ countries. From Dhaka, AirAsia offers direct flights to Kuala Lumpur International Airport (KUL), providing seamless connections to Southeast Asia, Australia, Japan, China, India, and beyond. This comprehensive guide provides all office addresses, contact numbers, working hours, and step-by-step instructions for booking, cancellation, baggage policies, and affordable travel across Asia.
AirAsia Dhaka Office (GSA)
The AirAsia Dhaka GSA Office, operated by Total Air Services Limited, serves as the primary point of contact for Bangladeshi travelers. The office handles ticket sales, reservations, flight changes, refund requests, add-on purchases (baggage, seats, meals), and general customer support for all AirAsia services.
📍 Address:
AirAsia GSA – Total Air Services Limited
Erectors House, 5th Floor
18 Kamal Ataturk Avenue
Banani, Dhaka, Bangladesh
📞 Telephone:
+880-2-8651270-1 (General)
+880-2-9675624
📠 Fax: +880-2-9675624
📧 Email:
[email protected]
🕐 Office Hours:
Saturday – Thursday: 9:00 AM – 6:00 PM
Friday: Closed
🌐 Official Website: www.airasia.com
🗺️ Find Dhaka GSA Office on Google Maps
AirAsia Kuala Lumpur Offices (Head Office & Airport)
For passengers traveling to Malaysia or requiring assistance in Kuala Lumpur, here are the main contact points:
Head Office – Sepang, Malaysia
📍 Address: RedQ, Jalan Pekeliling 5, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
📞 Call Center (Malaysia): +60 3-8660 4343
📞 International Support: Via AirAsia MOVE App or Live Chat
🌐 Website: www.airasia.com
Airport Office – KLIA2 (Low-Cost Carrier Terminal)
📍 Location: klia2 Terminal, Kuala Lumpur International Airport, Sepang, Malaysia
🕐 Hours: Open for all scheduled flight operations (24/7 counters available)
📞 Airport Counter: +60 3-8775 2020
AirAsia Customer Support Channels
🤖 AVA (AirAsia Virtual Assistant): 24/7 chatbot via airasia.com or AirAsia MOVE app
💬 Live Chat: Available through AirAsia MOVE app
📧 Email Support: Via “Contact Us” form on official website
📱 AirAsia MOVE App: Download for booking, check-in, and support
✈️ Looking for Cheap Flights to Malaysia & Beyond?
⏰ Low fares sell out fast! Call our travel consultants for instant booking:
Complete Guide: Booking, Cancellation & Check‑in
✈️ How to Book AirAsia Flight Tickets
Option 1: Book Through Us (Recommended — Save Time)
- Call 01713-289176 or 01713-289178
- Provide your travel dates, destination, and passenger details
- Receive instant fare quotes and flight options
- Confirm booking and make payment (bKash, Nagad, Bank, Card)
- Get e-ticket confirmation via SMS/Email within 15 minutes
💰 Sample Fares (February 2026):
- Dhaka–Kuala Lumpur (Direct): From ৳12,000 (Promo) / ৳18,000 (Regular)
- Dhaka–Bangkok (via KUL): From ৳15,000
- Dhaka–Singapore (via KUL): From ৳16,000
- Dhaka–Bali (via KUL): From ৳22,000
- Dhaka–Melbourne (via KUL, AirAsia X): From ৳45,000
*Low-cost fares vary daily. Promo fares available during sales. Baggage NOT included in base fare. Call for current rates.
Option 2: Online Booking
- Visit www.airasia.com or download AirAsia MOVE app
- Select trip type, enter route and dates
- Choose flight and add baggage/seats/meals if needed
- Complete payment and receive e-ticket via email
Option 3: Visit GSA Office
- Go to Total Air Services (Banani, Dhaka)
- Bring passport copies for international flights
- Payment accepted: Cash, Card, Mobile Banking
- Collect printed ticket and receipt
💡 Pro Tip: Book during AirAsia’s “Big Sale” or “Final Call” promotions for fares as low as ৳999 base fare! Sign up for AirAsia newsletter for sale alerts.
❌ Flight Ticket Cancellation Process
- Through Us (Fastest): Call 01713-289176 with your PNR — we handle everything
- Online: Log in to “Manage Booking” at airasia.com → Request cancellation
- Visit GSA Office: Dhaka office with booking reference and ID
- Refund Timeline: 7-30 business days (varies by payment method)
- Important: Most low-cost fares are non-refundable — only taxes may be refunded
- Credit Shell: Some fares offer credit for future travel instead of cash refund
🔄 Flight Ticket Rescheduling / Date Change
- Date changes available online or through GSA (up to 48 hours before departure)
- Rescheduling fees: From ৳2,500-5,000 + fare difference
- Name changes: NOT permitted on AirAsia tickets
- Route changes: Treated as new booking — cancel and rebook
- Call us at 01713-289176 for quick assistance
📱 Online Check‑in Guide
When: Available 14 days to 1 hour before departure (domestic) / 48 hours to 1 hour before departure (international)
How to Check-in Online:
- Visit airasia.com → Click “Check-in” or use AirAsia MOVE app
- Enter your booking reference (PNR) and last name
- Confirm passenger details and select your seat (free or paid options)
- Download or print your boarding pass
💡 Arrive at least 3 hours before international flights from Dhaka. AirAsia check-in counters close 60 minutes before departure — strict enforcement!
AirAsia Baggage Allowance (2026)
🎒 Carry-on (Cabin) Baggage — FREE
| Item | Weight Limit | Max Dimensions |
|---|---|---|
| Main Cabin Bag | 7 kg | 56 × 36 × 23 cm (total 115 cm linear) |
| Personal Item (Laptop Bag/Handbag) | Included in 7kg | 40 × 30 × 10 cm |
⚠️ Strict Enforcement: AirAsia weighs cabin bags at gate. Overweight bags will be checked at airport rates (very expensive!).
🧳 Checked Baggage — NOT INCLUDED (Pre-Purchase Required)
⚠️ Important: Unlike full-service airlines, AirAsia does NOT include free checked baggage. You must purchase separately.
| Baggage Option | Pre-Book Online Price (Approx.) | Airport Price (Approx.) |
|---|---|---|
| 15 kg | ৳2,500 – ৳3,500 | ৳8,500+ |
| 20 kg | ৳3,000 – ৳4,500 | ৳11,360+ |
| 25 kg | ৳3,500 – ৳5,500 | ৳14,200+ |
| 30 kg | ৳4,500 – ৳6,500 | ৳17,000+ |
| 40 kg | ৳6,000 – ৳8,500 | ৳22,700+ |
| Extra kg at Airport | N/A | ~৳568/kg |
• Maximum weight per single bag: 32 kg
• Maximum linear dimensions: 158 cm (L+W+H)
• Infant (under 2): Not included, can purchase 10kg
• Prices vary by route and booking time
💰 Money-Saving Baggage Tips
- Pre-book online: Save up to 70% compared to airport prices!
- Value Pack bundles: Combine baggage + seat + meal for discounts
- Share baggage: Passengers on same booking can pool checked baggage allowance
- Travel light: 7kg cabin bag is generous for short trips
- Call us at 01713-289176 for help adding baggage to existing bookings
📦 Special Items & Sports Equipment
- Golf Equipment: Pre-book required, fees vary by route
- Bicycles: Must be boxed/bagged, pre-book required
- Surfboards: Oversized item fees apply, max 277cm
- Musical Instruments: Small items in cabin, large items as checked (fees apply)
- Wheelchairs/Mobility Aids: Free of charge with advance notice
- All sports equipment must be pre-booked — not accepted at airport without prior arrangement
AirAsia Fleet Information
AirAsia Group operates one of the world’s largest low-cost carrier fleets with over 250 aircraft across its subsidiaries, maintaining an all-Airbus strategy for operational efficiency and lower costs.
✈️ AirAsia Group Fleet (2026)
| Aircraft | Type | Capacity | Routes |
|---|---|---|---|
| Airbus A320-200 | Narrow-body | 180 seats | Short-haul (including Dhaka–KUL) |
| Airbus A320neo | Narrow-body | 186 seats | Short & medium-haul (fuel efficient) |
| Airbus A321neo | Narrow-body | 236 seats | Longer regional routes |
| Airbus A330-300 (AirAsia X) | Wide-body | 377 seats | Long-haul (Australia, Japan, Korea) |
| Airbus A330neo (AirAsia X) | Wide-body | ~400 seats | Ultra long-haul routes |
🛫 Aircraft Used on Dhaka Route
- Airbus A320/A320neo: Primary aircraft for Dhaka–Kuala Lumpur route
- Configuration: All-economy, single class (180-186 seats)
- Seat Pitch: 29-32 inches (standard low-cost)
- Hot Seats: Extra legroom seats available for purchase (Row 1, 12, 14)
- No In-flight Entertainment: Download content before flight or use personal devices
🌐 AirAsia Group Airlines
- AirAsia Malaysia (AK): Base in Kuala Lumpur — operates Dhaka route
- AirAsia Thailand (FD): Base in Bangkok
- AirAsia Indonesia (QZ): Base in Jakarta
- AirAsia Philippines (Z2): Base in Manila
- AirAsia X (D7): Long-haul subsidiary — Australia, Japan, Korea, Hawaii
- AirAsia India (I5): Domestic India operations
AirAsia Destinations & Routes
AirAsia Group serves 165+ destinations across 25+ countries, offering the most extensive low-cost network in Asia-Pacific with connections to Australia, Middle East, and beyond.
🇲🇾 Primary Hub
- Kuala Lumpur International Airport 2 (klia2) — Malaysia’s dedicated low-cost terminal
🇧🇩 From Dhaka (DAC)
Direct Route:
- Kuala Lumpur (KUL) — Multiple weekly flights, ~3 hours 30 minutes
Popular Connections via Kuala Lumpur:
- Bangkok, Phuket, Krabi, Chiang Mai (Thailand)
- Singapore
- Bali, Jakarta, Yogyakarta (Indonesia)
- Manila, Cebu (Philippines)
- Hanoi, Ho Chi Minh City (Vietnam)
- Melbourne, Sydney, Perth, Gold Coast (Australia)
- Tokyo, Osaka (Japan)
- Seoul (South Korea)
🌍 Key Destination Regions
Southeast Asia (100+ Routes):
- Thailand: Bangkok (DMK), Phuket (HKT), Krabi (KBV), Chiang Mai (CNX), Hat Yai (HDY)
- Indonesia: Bali/Denpasar (DPS), Jakarta (CGK), Surabaya (SUB), Yogyakarta (JOG), Medan (KNO)
- Philippines: Manila (MNL), Cebu (CEB), Kalibo (KLO), Clark (CRK)
- Vietnam: Ho Chi Minh City (SGN), Hanoi (HAN), Da Nang (DAD)
- Cambodia: Phnom Penh (PNH), Siem Reap (REP)
- Singapore (SIN)
- Brunei (BWN)
Malaysia Domestic (40+ Routes):
- Penang (PEN), Langkawi (LGK), Kota Kinabalu (BKI), Kuching (KCH), Johor Bahru (JHB), and many more
South Asia:
- India: Chennai (MAA), Kolkata (CCU), Kochi (COK), Bangalore (BLR), Hyderabad (HYD), Delhi (DEL), Tiruchirappalli (TRZ)
- Bangladesh: Dhaka (DAC)
- Sri Lanka: Colombo (CMB)
- Nepal: Kathmandu (KTM)
East Asia (AirAsia X):
- Japan: Tokyo Narita (NRT), Osaka (KIX), Sapporo (CTS), Fukuoka (FUK)
- South Korea: Seoul Incheon (ICN), Busan (PUS)
- Taiwan: Taipei (TPE), Kaohsiung (KHH)
- China: Multiple cities (varies by season)
Australia & Pacific (AirAsia X):
- Melbourne (MEL), Sydney (SYD), Perth (PER), Gold Coast (OOL), Auckland (AKL)
Middle East:
- Jeddah (JED) — Seasonal for Umrah
🛫 Dhaka–Kuala Lumpur Flight Information
- Route: Dhaka (DAC) ↔ Kuala Lumpur (KUL/klia2)
- Flight Duration: Approximately 3 hours 30 minutes
- Frequency: Multiple weekly flights (typically 4-7 per week)
- Aircraft: Airbus A320/A320neo
- Departure Terminal: Hazrat Shahjalal International Airport, Dhaka
- Arrival Terminal: klia2 (Low-Cost Carrier Terminal), Kuala Lumpur
- Best Time to Book: 8-12 weeks advance for lowest fares, or during Big Sales
✅ Why Travelers Choose Us for AirAsia Bookings
“Got an amazing deal on Dhaka-Bangkok via KL. Imperial Holidays found a promo fare I couldn’t find online. Saved almost 40%!” — Sakib M., Uttara
“Booked family trip to Bali. Team helped add baggage for all 5 of us at discounted rate. Very helpful!” — Nusrat & Family, Dhanmondi
📊 500+ AirAsia bookings monthly through our IATA-certified agency • 4.8★ Google rating from verified customers
Frequently Asked Questions (FAQs)
Where is the AirAsia Dhaka Office located?
The AirAsia Dhaka Office (GSA) is operated by Total Air Services Limited, located at Erectors House, 5th Floor, 18 Kamal Ataturk Avenue, Banani, Dhaka, Bangladesh. Contact: +880-2-8651270-1. Office hours: Saturday-Thursday 9:00 AM – 6:00 PM (Friday closed).
How can I book AirAsia tickets quickly from Bangladesh?
Call our sales team at 01713-289176 or 01713-289178. We offer instant confirmation within 15 minutes, help find lowest fares including promo deals, and assist with baggage add-ons. Payment via bKash, Nagad, bank transfer, or credit card.
Is Imperial Holidays affiliated with AirAsia?
No, Imperial Holidays (an associate of goFLY) is an authorized IATA-certified travel agent (Code: 42337956). We are not officially affiliated with AirAsia. For official airline matters, contact the GSA (Total Air Services Limited) or AirAsia directly via their website or app.
What is the baggage allowance on AirAsia?
Cabin Baggage: 7kg free (56×36×23 cm) including one personal item. Checked Baggage: NOT included in base fare — must pre-purchase 15kg-40kg online for best rates (save up to 70% vs airport prices). Airport excess baggage costs ~৳568/kg. Always pre-book checked baggage!
How long is the flight from Dhaka to Kuala Lumpur?
The direct AirAsia flight from Dhaka (DAC) to Kuala Lumpur (KUL/klia2) takes approximately 3 hours and 30 minutes. Flights operate multiple times weekly using Airbus A320/A320neo aircraft.
What is the AirAsia ticket price from Dhaka to Kuala Lumpur in 2026?
Sample fares (February 2026): Base fare from ৳12,000 (promo) to ৳18,000 (regular). Note: This is base fare only — add ৳3,000-5,000 for checked baggage if needed. During Big Sales, fares can drop to ৳5,000-8,000 base. Call 01713-289176 for current availability.
Can I change my name on an AirAsia ticket?
No, name changes are NOT permitted on AirAsia tickets. Minor spelling corrections (up to 2 characters) may be allowed with documentation. For incorrect names, you must cancel (fees apply, often non-refundable) and rebook with the correct name.
Are AirAsia tickets refundable?
Most AirAsia low-cost fares are non-refundable. Only government taxes may be refunded upon cancellation. Some promotional fares offer no refund at all. “Premium Flex” fares (if available) may allow more flexibility. You may receive a “Credit Shell” for future travel instead of cash refund in some cases.
How early should I arrive at Dhaka airport for an AirAsia flight?
Arrive at Hazrat Shahjalal International Airport (DAC) at least 3 hours before departure. AirAsia check-in counters close strictly 60 minutes before departure — late passengers will be denied boarding with no refund. Web check-in opens 14 days before (domestic) or 48 hours before (international).
What destinations can I reach from Dhaka via AirAsia?
From Dhaka, AirAsia flies direct to Kuala Lumpur (KUL). From KL, connect to 165+ destinations including Bangkok, Singapore, Bali, Manila, Vietnam, Australia (Melbourne, Sydney), Japan (Tokyo, Osaka), South Korea, India, and more. AirAsia X operates long-haul routes to Australia and Northeast Asia.
- Malaysia Airlines Dhaka Office — Premium KL flights
- Malindo Air Dhaka Office — Full-service low-cost to KL
- Thai Airways Dhaka Office — Bangkok connections
- Singapore Airlines Dhaka Office — Singapore gateway
- Thai Lion Air Dhaka Office — Budget Bangkok flights
- IndiGo Airlines Dhaka Office — Budget India flights
- Bangkok Airways Dhaka Office — Thailand boutique airline
- Garuda Indonesia Dhaka Office — Jakarta & Bali
- Cathay Pacific Dhaka Office — Hong Kong hub
- Emirates Dhaka Office — Dubai connections
📞 Ready to Book Your AirAsia Flight?
Our IATA-certified travel consultants at Imperial Holidays (a goFLY associate) provide instant booking, lowest fare hunting, and complete travel support for your Asia-Pacific adventure.
📞 Call 01713-289176 📞 Call 01713-289178
Office Hours: Saturday – Thursday, 10:00 AM – 6:00 PM
Dhaka–Kuala Lumpur Flights • 165+ Destinations • Baggage Add-ons • Promo Fare Alerts • 4.8★ Google Rating
AirAsia — Now Everyone Can Fly. As Asia’s leading low-cost carrier, AirAsia is committed to making air travel affordable for everyone. For the latest updates on flight schedules, promotions, Big Sales, and travel advisories, visit the official AirAsia website or download the AirAsia MOVE app. Contact us for booking assistance and best fare alerts.