Last Updated: February 2026 β Information may change. Please verify phone numbers and office hours before visiting or calling. Note: Due to international sanctions and route changes, Aeroflot services to/from Bangladesh may be limited or suspended. Please confirm current flight availability before booking.
π« Book Your Aeroflot Airlines Tickets Now!
Call Our Travel Experts:
π 01713-289177
π 01713-289178
Office Hours: Saturday β Thursday, 10:00 AM β 6:00 PM
Moscow & Russia Flights β’ SkyTeam Alliance β’ Europe Connections
Aeroflot Dhaka Office (GSA):
Borak Travels (Pvt.) Ltd., 12 Dilkusha C/A, Dhakaβ1000, Bangladesh
GSA Contact: +880-2-9559930, +880-2-9559111 | Email: [email protected]
- We are Imperial Holidays, an associate website of goFLY Limited (IATA: 42337956) β authorized travel agents for airline ticket sales.
- This website has no official affiliation with Aeroflot Russian Airlines.
- For official airline updates, policies, and announcements, visit: www.aeroflot.com
Looking for the Aeroflot Dhaka Office contact information? You’ve come to the right place. Aeroflot Russian Airlines (IATA: SU), Russia’s flag carrier and one of the world’s oldest airlines, operates through its authorized General Sales Agent (GSA) β Borak Travels (Pvt.) Ltd. β located at Dilkusha C/A, Dhaka-1000, Bangladesh.
Founded in 1923, Aeroflot is the largest airline in the Russian Federation and a proud member of the SkyTeam Global Alliance. Operating from its hub at Sheremetyevo International Airport (SVO) in Moscow, Aeroflot serves 95+ destinations across 48 countries spanning Europe, Asia, the Middle East, and North America. The airline is renowned for its extensive network to Russia and CIS countries, modern fleet, and competitive fares to European destinations via Moscow. This comprehensive guide provides all office addresses, contact numbers, booking instructions, baggage policies, and travel information updated for 2026.
Aeroflot Dhaka Office (GSA)
The Aeroflot Dhaka GSA Office, operated by Borak Travels (Pvt.) Ltd., serves as the primary point of contact for Bangladeshi travelers. The office handles ticket sales, reservations, flight changes, refund requests, and general customer support for all Aeroflot services.
π Address:
Aeroflot GSA β Borak Travels (Pvt.) Ltd.
12, Dilkusha C/A
Dhakaβ1000, Bangladesh
π Telephone:
+880-2-9559930
+880-2-9559111
π Fax: +880-2-9563787
π§ Email:
[email protected]
π Office Hours:
Sunday β Thursday: 9:00 AM β 5:00 PM
Friday β Saturday: Closed
π Official Website: www.aeroflot.com
πΊοΈ Find Dhaka GSA Office on Google Maps
π’ Imperial Holidays Sales Office (Alternative Contact)
π Address: 1/1, Shukrabad, Mirpur Road, Dhaka (Beside New Model Degree College)
π Mobile: 01713-289172
Aeroflot Moscow Head Office
For passengers requiring assistance from Aeroflot headquarters or global support, here are the main contact points:
Head Office β Moscow, Russia
π Address: 10, Arbat Street, Moscow, Russia, 119002
π Phone: +7 (499) 500-6905
π Fax: +7 (499) 500-6867
π Website: www.aeroflot.com
Sheremetyevo International Airport (SVO) β Primary Hub
π Location: Sheremetyevo International Airport, Terminal B/C/D, Moscow, Russia
π Hub Status: Aeroflot’s main hub and one of Russia’s busiest airports
β¨ Features: Modern terminals, extensive lounge network, efficient connections
Aeroflot Customer Service Contacts
π Global Customer Service
| Service | Contact Number |
|---|---|
| Moscow Call Center | +7 (495) 223-5555 |
| Russia Toll-Free | 8-800-333-5555 |
| Disabled Passengers Assistance | +7 (495) 223-5555 |
π§ Complaints & Feedback
π Phone: +7 (495) 223-5555
π§ Email: [email protected]
Aeroflot Digital Support Channels
π± Aeroflot App: Download for booking, check-in, and support (iOS & Android)
π¬ Live Chat: Available via aeroflot.com
π¦ Social Media: @Aeroflot on Twitter, Facebook, Instagram
βοΈ Flying to Moscow or Europe via Russia?
β° SkyTeam Alliance member with global connections! Call our travel consultants for booking assistance:
Complete Guide: Booking, Cancellation & Checkβin
βοΈ How to Book Aeroflot Flight Tickets
Option 1: Book Through Us (Recommended β Save Time)
- Call 01713-289172 or 01713-289178
- Provide your travel dates, destination, and passenger details
- Receive instant fare quotes and flight options
- Confirm booking and make payment (bKash, Nagad, Bank, Card)
- Get e-ticket confirmation via SMS/Email within 15 minutes
π° Sample Fares (February 2026 β Subject to Availability):
- DhakaβMoscow (via connections): From ৳55,000 (Economy)
- DhakaβSt. Petersburg: From ৳60,000 (Economy)
- DhakaβParis (via Moscow): From ৳65,000 (Economy)
- DhakaβFrankfurt (via Moscow): From ৳62,000 (Economy)
- DhakaβLondon (via Moscow): From ৳68,000 (Economy)
*Prices vary by season and availability. Route availability may be affected by current international situation. Call for current options.
Option 2: Online Booking
- Visit www.aeroflot.com or download Aeroflot App
- Select trip type, enter route and dates
- Choose fare class and complete payment
- Receive e-ticket via email
Option 3: Visit GSA Office
- Go to Borak Travels (Dilkusha C/A, Dhaka)
- Bring passport copies and visa documents (Russian visa required)
- Payment accepted: Cash, Card
- Collect printed ticket and receipt
π‘ Pro Tip: Russian visa is required for most nationalities. Apply through the Russian Embassy in Dhaka well in advance. Transit visa may be required for connections over 24 hours in Moscow.
β Flight Ticket Cancellation Process
- Through Us (Fastest): Call 01713-289172 with your PNR β we handle everything
- Online: Log in to “Manage Booking” at aeroflot.com β Request cancellation
- Visit GSA Office: Dhaka office with ticket and passport
- Refund Timeline: 7-30 business days (varies by payment method and fare type)
- Cancellation Fees: Vary by fare class β promotional fares may be non-refundable
π Flight Ticket Rescheduling / Date Change
- Date changes available online or through GSA office
- Rescheduling fees + fare difference may apply
- Flexible fares allow free changes
- Call us at 01713-289172 for quick assistance
π± Online Checkβin Guide
When: Available from 24 hours to 1.5 hours before departure
How to Check-in Online:
- Visit Aeroflot Online Check-in
- Enter your booking reference (PNR) and last name
- Confirm passenger details and select your seat
- Download or print your boarding pass
π‘ Arrive at least 3 hours before international flights. Check-in counters close 40-60 minutes before departure at most airports.
Aeroflot Baggage Allowance (2026)
π Carry-on (Cabin) Baggage
| Cabin Class | Weight Limit | Max Dimensions | Items |
|---|---|---|---|
| Economy Class | 10 kg | 55 Γ 40 Γ 25 cm | 1 piece |
| Comfort Class | 15 kg | 55 Γ 40 Γ 25 cm | 1 piece |
| Business Class | 15 kg | 55 Γ 40 Γ 25 cm | 1 piece |
| Premiere (First) | 15 kg | 55 Γ 40 Γ 25 cm | 1 piece |
| President (First) | 15 kg | 55 Γ 40 Γ 25 cm | 1 piece |
One personal item (laptop bag/handbag) also allowed for all classes.
𧳠Checked Baggage Allowance
| Cabin Class | Pieces | Max Per Piece | Total Weight |
|---|---|---|---|
| Economy Class | 1 piece | 23 kg | 23 kg |
| Comfort Class | 2 pieces | 23 kg | 46 kg |
| Business Class | 2 pieces | 32 kg | 64 kg |
| Premiere (First) | 3 pieces | 32 kg | 96 kg |
| President (First) | 3 pieces | 32 kg | 96 kg |
| Infant (under 2 years) | 1 piece | 10 kg | 10 kg + stroller |
β’ Maximum linear dimensions per bag: 158 cm (L+W+H)
β’ Allowance may vary by route and fare type β confirm on your e-ticket
π Aeroflot Bonus Elite Status Baggage
| Status Level | Additional Baggage |
|---|---|
| Silver | +1 piece (23 kg) |
| Gold | +1 piece (32 kg) |
| Platinum | +2 pieces (32 kg each) |
SkyTeam Elite and Elite Plus members also receive bonus baggage allowance.
π° Excess Baggage
- Pre-purchase Online: Discounted rates available via aeroflot.com
- At Airport: Higher rates apply
- Extra piece, overweight, or oversized bags β fees vary by route
- Contact GSA or call us for prepaid excess baggage rates
Aeroflot Bonus Frequent Flyer Program
Aeroflot Bonus is Aeroflot’s frequent flyer program, allowing members to earn miles on Aeroflot and SkyTeam partner flights.
β¨ Program Benefits
- Earn Miles: On Aeroflot and all SkyTeam alliance flights
- Redeem Miles: For award tickets, cabin upgrades, and partner rewards
- Status Tiers: Silver, Gold, Platinum with increasing benefits
- Lounge Access: Gold and Platinum members enjoy Aeroflot lounges
- Priority Services: Check-in, boarding, baggage handling
- Bonus Baggage: Extra checked bags based on status
Join Now: Aeroflot Bonus Enrollment
π SkyTeam Alliance Benefits
As a SkyTeam member, Aeroflot passengers can:
- Earn and redeem miles on 19 SkyTeam airlines
- Access 750+ SkyTeam lounges worldwide
- Enjoy priority services across partner airlines
- Book seamless connections on partner carriers
SkyTeam Partners: Air France, KLM, Delta, Korean Air, China Eastern, Vietnam Airlines, and more.
Aeroflot Fleet Information
Aeroflot operates one of the youngest fleets in Europe with an average aircraft age of approximately 5-6 years, featuring modern Airbus, Boeing, and Sukhoi aircraft.
βοΈ Active Fleet (2026)
| Aircraft | Type | Quantity | Routes |
|---|---|---|---|
| Airbus A350-900 | Wide-body | 6 | Long-haul international |
| Boeing 777-300ER | Wide-body | 22 | Long-haul, high-capacity |
| Airbus A330-300/200 | Wide-body | 15 | Medium to long-haul |
| Airbus A321/A320/A319 | Narrow-body | 80+ | Short and medium-haul |
| Sukhoi Superjet 100 | Regional jet | 50+ | Domestic and regional |
Fleet composition may change due to operational requirements.
πΊ Cabin Classes
- Economy Class: Comfortable seating, personal entertainment, complimentary meals
- Comfort Class: Extra legroom, enhanced service, priority check-in
- Business Class: Lie-flat seats on long-haul, premium dining, lounge access
- Premiere Class: First Class on Boeing 777, private suites
- President Class: Ultra-luxury First Class on select routes
Aeroflot Destinations & Routes
Aeroflot serves 95+ destinations across 48 countries from its hub at Sheremetyevo International Airport (SVO) in Moscow.
π·πΊ Primary Hub
- Sheremetyevo International Airport (SVO) β Moscow, Russia
- Terminals B, C, D β Aeroflot’s dedicated terminals
π Key Destination Regions
Russia Domestic (40+ Cities):
- Moscow (SVO/VKO), St. Petersburg (LED), Sochi (AER), Kazan (KZN), Yekaterinburg (SVX), Novosibirsk (OVB), Vladivostok (VVO), Kaliningrad (KGD), and more
Europe (42 Cities):
- Major Cities: London (LHR), Paris (CDG), Frankfurt (FRA), Rome (FCO), Milan (MXP), Barcelona (BCN), Madrid (MAD), Amsterdam (AMS), Vienna (VIE), Prague (PRG), Berlin (BER), Athens (ATH)
- Note: European routes may be affected by current international situation
Asia (9 Cities):
- Beijing (PEK), Shanghai (PVG), Hong Kong (HKG), Tokyo (NRT), Seoul (ICN), Bangkok (BKK), Delhi (DEL), Singapore (SIN), Hanoi (HAN)
Middle East (5 Cities):
- Dubai (DXB), Abu Dhabi (AUH), Tel Aviv (TLV), Beirut (BEY), Tehran (IKA)
CIS Countries:
- Minsk (MSQ), Yerevan (EVN), Tbilisi (TBS), Baku (GYD), Tashkent (TAS), Almaty (ALA), Bishkek (FRU)
Americas:
- New York (JFK), Los Angeles (LAX), Miami (MIA), Havana (HAV)
- Note: USA routes may be affected by current international situation
π« Connections from Bangladesh
Note: Direct DhakaβMoscow flights may not be currently operational. Common routing options include:
- Via Delhi: Dhaka β Delhi β Moscow (with partner airlines)
- Via Dubai: Dhaka β Dubai β Moscow
- Via Istanbul: Dhaka β Istanbul β Moscow
Contact us for current available routings and best connection options.
β About Aeroflot Russian Airlines
- Founded: 1923 β One of the world’s oldest airlines
- Hub: Sheremetyevo International Airport (SVO), Moscow
- Fleet Size: 180+ aircraft
- Destinations: 95+ destinations in 48 countries
- Alliance: SkyTeam Global Alliance member
- Passengers: Carried 11+ million passengers annually (pre-2020)
- Awards: Skytrax 4-Star Airline rating
- Fleet Age: One of the youngest fleets in Europe (~5 years average)
β Why Travelers Choose Us for Aeroflot Bookings
“Needed to travel to Moscow for business. Imperial Holidays helped find the best routing options and explained visa requirements clearly.” β Karim M., Gulshan
“Booked connecting flight to Europe via Moscow. Good fares and helpful service from the team.” β Nasreen T., Dhanmondi
π IATA-certified agency β’ 4.8β Google rating from verified customers
Frequently Asked Questions (FAQs)
Where is the Aeroflot Dhaka Office located?
The Aeroflot Dhaka Office (GSA) is operated by Borak Travels (Pvt.) Ltd., located at 12, Dilkusha C/A, Dhaka-1000, Bangladesh. Contact: +880-2-9559930, +880-2-9559111. Email: [email protected]. Office hours: Sunday-Thursday 9:00 AM – 5:00 PM (Friday-Saturday closed).
What is the baggage allowance on Aeroflot?
Cabin Baggage: Economy 10kg, Business/First 15kg. Checked Baggage: Economy 1 piece Γ 23kg, Business 2 pieces Γ 32kg, First Class 3 pieces Γ 32kg. Maximum 158cm linear dimensions per bag. Aeroflot Bonus elite members receive additional allowance.
When does Aeroflot online check-in open?
Aeroflot online check-in opens 24 hours before departure and closes 1.5 hours before departure. You can check in via aeroflot.com or the Aeroflot mobile app, choose your preferred seat, and download your boarding pass.
What is Aeroflot Bonus program?
Aeroflot Bonus is Aeroflot’s frequent flyer program. Members earn miles on Aeroflot and SkyTeam partner flights, which can be redeemed for award tickets, upgrades, and partner rewards. Status tiers include Silver, Gold, and Platinum with increasing benefits like lounge access and bonus baggage.
Is Aeroflot part of an airline alliance?
Yes, Aeroflot is a member of the SkyTeam Global Alliance, which includes 19 airlines such as Air France, KLM, Delta, Korean Air, China Eastern, and Vietnam Airlines. This allows passengers to earn/redeem miles across partners and access 750+ lounges worldwide.
Do I need a visa to travel to Russia on Aeroflot?
Yes, Bangladeshi citizens require a Russian visa to enter Russia. Apply through the Russian Embassy in Dhaka. For transit through Moscow exceeding 24 hours, a transit visa may also be required. Always check current visa requirements before booking.
How can I book Aeroflot tickets from Bangladesh?
Call our sales team at 01713-289172 or 01713-289178. We help find available routing options to Moscow and Europe, explain current flight availability, and process bookings with secure payment options.
How can I file a complaint or provide feedback to Aeroflot?
Contact Aeroflot’s customer service at +7 (495) 223-5555 or email [email protected]. You can also submit feedback through the official Aeroflot website’s contact form.
What is Aeroflot’s main hub airport?
Aeroflot’s main hub is Sheremetyevo International Airport (SVO) in Moscow, Russia. The airline operates from Terminals B, C, and D, offering connections to 95+ destinations worldwide.
Are Aeroflot flights currently available from Bangladesh?
Flight availability may be affected by current international situations. Direct flights may not be operational, but connecting options via Delhi, Dubai, or Istanbul may be available. Contact us at 01713-289172 for current routing options and availability.
- Qatar Airways Dhaka Office β Doha hub connections
- Turkish Airlines Dhaka Office β Istanbul hub to Europe/Russia
- Emirates Dhaka Office β Dubai worldwide connections
- Etihad Airways Dhaka Office β Abu Dhabi hub
- Air France Dhaka Office β SkyTeam partner to Paris
- KLM Royal Dutch Dhaka Office β SkyTeam partner to Amsterdam
- Lufthansa Dhaka Office β Frankfurt hub
- British Airways Dhaka Office β London connections
- Singapore Airlines Dhaka Office β Singapore gateway
- Malaysia Airlines Dhaka Office β Kuala Lumpur hub
π Need Help with Aeroflot Bookings?
Our IATA-certified travel consultants at Imperial Holidays (a goFLY associate) can help you find available routing options to Russia and Europe.
π Call 01713-289177 π Call 01713-289178
Office Hours: Saturday β Thursday, 10:00 AM β 6:00 PM
Russia & Europe Flights β’ SkyTeam Alliance β’ Visa Guidance β’ 4.8β
Google Rating
Aeroflot Russian Airlines is Russia’s flag carrier and one of the world’s oldest airlines, founded in 1923. As a member of the SkyTeam Global Alliance, Aeroflot connects Moscow to destinations across Europe, Asia, and beyond. For the latest updates on flight schedules, route availability, and travel advisories, visit the official Aeroflot website or contact us for booking assistance.
Important Note: Due to ongoing international situations, Aeroflot’s route network and services may be subject to changes. Please verify current flight availability and visa requirements before making travel plans. Contact us for the latest information on available routing options.